SageX’s Service Offerings

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Our Team offers an end-to-end management and support team for ongoing monitoring, maintenance, and troubleshooting of your SaaS Platform. Our certified and experienced resources can manage the day-to-day operations of the platform, including release upgrades, monitoring and incident resolution and other routine activities, leaving your team with more bandwidth to take on your strategic objectives. Continuous improvement comes standard! 

Our Team offers an end-to-end management and support team for ongoing monitoring, maintenance, and troubleshooting of your SaaS Platform. Our certified and experienced resources can manage the day-to-day operations of the platform, including release upgrades, monitoring and incident resolution and other routine activities, leaving your team with more bandwidth to take on your strategic objectives. Continuous improvement comes standard! 

The SageX Customer Care program is a proactive post-sales customer centric engagement process and disciplined approach to maximizing customer value.

Benefits to Customers

• Realize continuous business value in their ServiceNow investment  
• Proactively meet and exceed Services Levels for internal and external client needs 
• Leverage best practices gained through SageX to other areas of the business and across the enterprise 
• Optimize and rationalize IT spend by reducing tools and manual processes  
• Continuous education, service and support  

SageX Investments for a successful Customer Care engagement 

• Executive sponsorship - quarterly touch points, owns and manages client business outcomes & objectives  
• Principal Consultant / PM – quarterly touch points, owns and manages client services •Services Consultant – quarterly touch points, owns delivery of services and support 
• Customer Services representative – quarterly touch points for coordinating resources, services, offerings